Appointment Booking Policies:
In order to honor our technicians' and other clients' time we understand life happens--and often unexpectedly--so depending on circumstances and your relationship with us these policies may be adjustable.
Clients who keep their appointments may schedule and adjust appointments with no fees.
For single services under 15 mins in duration, clients who are running more than 5 mins behind may be leap-frogged with the client following them, and/ or rescheduled.
Credit cards may be held for clients who:are new to us;often cancel or reschedule same-day appointments;don't show for their appointments;are part of a group of 4+ people;have appointments lasting 2 hours or longer;
For individuals, or groups of 3 or fewer people, if a card is held on your appointment, UBB reserves the right to charge the following fees:you will pay no fee if you give more than 24 hrs notice that you aren't able to keep the appointment;you will pay 25% of the booked service value if you need to cancel or move the appointment within 24 hrs of the scheduled appointment time;you will pay 100% of the booked service value if you miss your appointment.
For groups of 4+ people:20% gratuity will be included on your invoice;you will pay no fee if you give more than 72 hrs notice of any cancellations or changes that reduce the service time or value;you will pay 25% of the booked service value for any cancellations or reductions in service time or value made within 24-72 hrs of the appointment;you will pay 50% of the booked service value for any cancellations or reductions in service time or value made within 24 hrs of the appointment;you will pay 100% of the booked service value if you miss your appointment.